Measuring Facility Management Performance Through Customer and Employee Engagement: A Framework for Improving Customer Perception of Service Delivery

Program
Fulbright Visiting Scholar Program
Program Country
Grant Activity Type
Research
Discipline
Specialization
Architecture & Urban Planning
Academic Year
Dates
-
Flex
No
Scholar type
Non-U.S. (Visiting) Scholar
Project Title
Measuring Facility Management Performance Through Customer and Employee Engagement: A Framework for Improving Customer Perception of Service Delivery

Scholar Information

Grantee
Matthew Tucker
Title
Senior Lecturer
Host Institutions
Faculty
Kathy Roper
Host Department
School of Building Construction