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Most Frequently Encountered Problems with the Online Application System
Q1. I’m having problems logging in.
A. Please be advised that the online application is not available between 10:00 p.m. – 11:00 p.m. and 1:00 a.m. – 6:00 a.m. Eastern Time daily due to system maintenance. PC users should use Internet Explorer 5.5 and above, Netscape 7.02 and above, Mozilla/Firefox or Maxthon. MAC users should use Netscape 7.02 and above, Mozilla/Firefox or Safari 1.0 and above (System X). Cookies should be enabled. All pop-up blockers need to be turned off.
Q2. I registered, but have not received an email with my username and password.
A. The email usually takes a few minutes to be sent. Because they are sent by an automated system, the password e-mails are sometimes rejected by the receiving server as spam. Make sure that fsponline@cies.iie.org is recognized by your spam filter. If you still do not receive the message, email fsponline@cies.iie.org.
Q3. How often can I return to the online application before final submission?
A. You may return to the online application as many times as necessary prior to submission. Once your online application has been submitted, you will not be able to access it, but you may continue to check the status of your online references via the application homepage using your login ID and password.
Q4. How can I check the status of my references?
A. You can check the status of your online references by logging on to the homepage of your online application using your login ID and password. Once logged on, scroll down to the “References” section to view the status of your references.
Q5. I was timed out by the system and lost information that I entered.
A. The online application has a 60 minute time out feature for your security. When filling out the online application form, please be advised that there is both a “Save” and “Save and Continue” icon located at the bottom of each page. Selecting “Save” will enable you to save any data entered into the application before the system times out. Selecting “Save and Continue” will not only allow you to save any data that you entered into the application, but will also allow you to advance to the next page. It is important that you save your work periodically when filling out the application online. In order to avoid losing information, it is advisable to compose any long narrative portions of the application offline and cut and paste your answers into the application.
Q6. Can I e-mail my references the reference notification e-mail prior to submitting my application online?
A. Yes, you may e-mail the instructions to your referees before your online application is submitted by clicking the “Send E-Mail” button located next to each person that you listed on page 3 of the application. This will send your referee the instructions on how to log in to the system to complete their reference online.
Q7. How can I resend my referee an e-mail notification?
A. Should you need to resend your referee(s) an e-mail notification, you may do so simply by clicking on the “Re-send” button in the Reference Status section on your application homepage.
Q8. My referee did not get the e-mail notification.
A. Because they are sent by an automated system, the e-mail reference notifications are sometimes rejected by the receiving server as spam the first time they are sent and need to be resent. See the previous question for instructions on how to resend the notification. Make sure that you entered the email address of your referee correctly before resending the notification. Also, make sure that fsponline@cies.iie.org is recognized by your referee’s spam filter. If the notification still does not go through, email fsponline@cies.iie.org.
Q9. How long does my referee have to submit a letter of recommendation in support of my application?
A. Referees are asked to submit their reference letters within two weeks of receipt of the notification message or by the Fulbright application deadline date. This helps assure the timely processing of your application
Q10. How does the Language Proficiency Report work?
A. The language report has two sections - Part I is completed by the applicant and Part II is completed by an appropriate person who can evaluate the applicant’s foreign language ability. Note that not all awards require a language proficiency report. If one is required for the award you are applying for, complete Part I of the report, and enter the name and contact information of the person who complete Part II. Your referee will be sent this form when you click the "Send E-mail" icon on the “language proficiency” page where you already filled in the contact information. We do not require any specific test or assessment, how your referee evaluates your proficiency is up to he/she.
Q11. How do I print out my online application in its entirety?
A. When you get to the end of your application, you can print it by clicking on the “Print Copy of Application” button at the bottom of the Submit page. Note that the pop-up blocker on your Web browser must be disabled in order to print your application. To print out your uploaded attachments, click on the file name of the attachment on the Attachments tab. This will open a printable version of the attachment in a new window.
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